FAQ

Placing an order is simple. Browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details. Once your order is confirmed, you’ll receive an email confirmation with your order details.

While creating an account is not mandatory, it’s beneficial for tracking your order history and managing preferences. You can choose to checkout as a guest or create an account during the checkout process.

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online through our website or the carrier’s website.

We strive to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified, but you may be able to return it for a refund or exchange.

If you haven’t received an order confirmation email shortly after placing your order, please check your spam or junk folder. Sometimes, emails may be filtered incorrectly. If you still can’t locate the confirmation email, please contact our customer support team for assistance.

If you need to change the shipping address for your order, please contact us as soon as possible. While we’ll do our best to accommodate your request, changes may not be possible if the order has already been processed or shipped.

We apologize for any inconvenience caused by a damaged shipment. Please contact our customer support team with photos of the damaged items and packaging. We’ll work quickly to resolve the issue by arranging a replacement or issuing a refund, depending on the circumstances.

If you’ve received the wrong item in your order, please contact us immediately. We’ll provide instructions for returning the incorrect item and arranging for the correct item to be shipped to you. Your satisfaction is our priority, and we’ll make sure to correct any errors promptly.

We accept several payment methods to provide flexibility for our customers. You can pay for your orders using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer secure payment options such as PayPal, Klarna, and cryptocurrency.

Klarna allows you to buy now and pay later with flexible payment options. When you choose Klarna at checkout, you can split your purchase into manageable installments or pay later. Klarna offers transparency and control, allowing you to shop with confidence.

We embrace the future of finance by accepting various cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). Paying with cryptocurrency offers security, privacy, and borderless transactions. Simply select the cryptocurrency option at checkout and follow the instructions to complete your payment.

Shipping times depend on your location and the shipping method selected at checkout. Orders are typically processed and shipped within 1-2 business days. You can estimate delivery times during checkout before finalizing your purchase.

Yes, we proudly ship our products internationally to many countries. During checkout, you can select your country from the list of available destinations. Please note that international shipping may incur additional fees and longer delivery times due to customs procedures.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 14 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on initiating a return.

Initiating a return or exchange is easy. Simply contact our customer support team with your order details, and we’ll guide you through the process. Please make sure the item is in its original condition and packaging to facilitate a smooth return or exchange.

Yes, we offer wholesale pricing for bulk orders. Our wholesale program is designed to accommodate businesses looking to purchase our products in large quantities. Please contact our wholesale team for more information and to discuss your specific requirements. Wholesale is  available only in Greece.

Minimum order quantities (MOQs) may vary depending on the product and your specific needs. Our wholesale team can provide you with detailed information about MOQs and pricing based on the products you’re interested in.

Wholesale customers benefit from discounted pricing compared to retail prices. The exact discount percentage may vary depending on the product and quantity ordered. Our wholesale team will provide you with pricing information and any available discounts based on your specific requirements.

We accept various payment methods for wholesale orders, including bank transfers, credit/debit cards, PayPal, and other secure payment options. Our wholesale team will provide you with payment instructions and details once your order is confirmed.