Frequently Asked Questions


How do I place an order?

Placing an order is simple. Browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details. Once your order is confirmed, you’ll receive an email confirmation with your order details.

Do I need an account to place an order?

While creating an account is not mandatory, it’s beneficial for tracking your order history and managing preferences. You can choose to checkout as a guest or create an account during the checkout process.

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online through our website or the carrier’s website.

Can I cancel or modify my order after it's been placed?

We strive to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified, but you may be able to return it for a refund or exchange.

I didn't receive an order confirmation email. What should I do?

If you haven’t received an order confirmation email shortly after placing your order, please check your spam or junk folder. Sometimes, emails may be filtered incorrectly. If you still can’t locate the confirmation email, please contact our customer support team for assistance.

Can I change the shipping address after placing my order?

If you need to change the shipping address for your order, please contact us as soon as possible. While we’ll do our best to accommodate your request, changes may not be possible if the order has already been processed or shipped.

My order arrived damaged. What should I do?

We apologize for any inconvenience caused by a damaged shipment. Please contact our customer support team with photos of the damaged items and packaging. We’ll work quickly to resolve the issue by arranging a replacement or issuing a refund, depending on the circumstances.

I received the wrong item. How do I exchange it?

If you’ve received the wrong item in your order, please contact us immediately. We’ll provide instructions for returning the incorrect item and arranging for the correct item to be shipped to you. Your satisfaction is our priority, and we’ll make sure to correct any errors promptly.

Payment Methods

What payment methods do you accept?

We accept several payment methods to provide flexibility for our customers. You can pay for your orders using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer secure payment options such as PayPal, Klarna, and cryptocurrency.

How does payment via Klarna work?

Klarna allows you to buy now and pay later with flexible payment options. When you choose Klarna at checkout, you can split your purchase into manageable installments or pay later. Klarna offers transparency and control, allowing you to shop with confidence.

Which cryptocurrencies do you accept for payment?

We embrace the future of finance by accepting various cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). Paying with cryptocurrency offers security, privacy, and borderless transactions. Simply select the cryptocurrency option at checkout and follow the instructions to complete your payment.


How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout. Orders are typically processed and shipped within 1-2 business days. You can estimate delivery times during checkout before finalizing your purchase.

Do you offer international shipping?

Yes, we proudly ship our products internationally to many countries. During checkout, you can select your country from the list of available destinations. Please note that international shipping may incur additional fees and longer delivery times due to customs procedures.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 14 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on initiating a return.

How do I initiate a return or exchange?

Initiating a return or exchange is easy. Simply contact our customer support team with your order details, and we’ll guide you through the process. Please make sure the item is in its original condition and packaging to facilitate a smooth return or exchange.

Wholesale Inquiries for Charms

Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Our wholesale program is designed to accommodate businesses looking to purchase our products in large quantities. Please contact our wholesale team for more information and to discuss your specific requirements. Wholesale is  available only in Greece.

What are the minimum order quantities for wholesale purchases?

Minimum order quantities (MOQs) may vary depending on the product and your specific needs. Our wholesale team can provide you with detailed information about MOQs and pricing based on the products you’re interested in.

What discounts are available for wholesale customers?

Wholesale customers benefit from discounted pricing compared to retail prices. The exact discount percentage may vary depending on the product and quantity ordered. Our wholesale team will provide you with pricing information and any available discounts based on your specific requirements.

What payment methods are accepted for wholesale orders?

We accept various payment methods for wholesale orders, including bank transfers, credit/debit cards, PayPal, and other secure payment options. Our wholesale team will provide you with payment instructions and details once your order is confirmed.